Answered on: January 3, 2020

Client

Can we hire vehicle from Fishguard Ferry Port if we are not arriving by ferry (actually staying in Dinas Cross, Newport)?

Agent

Yes, of course! If you want to book a car at the Fishguard Ferry Port, you must set your pick up time between 11:00 and 13:00 hours from Monday to Friday. This location is closed on Saturday and Sunday. This location is only open during the arrival of the morning ferry (arrival 11:15 hrs). You must chose a return time in normal office hours when booking online. However, using the key drop box it is possible to return the car at anytime. The office is not open for the arrival of the evening ferry. Another nearby option is Aberystwyth, UK which normally has vehicles at normal office hours. The location is just outside the Ferry Terminal.

Client

Brilliant thank you, I will go ahead and book.

Client

What is the Damage Refund Certificate you have requested when we collect vehicle - is it from our own Insurance company?

Agent

Are you a UK resident?

Client

Yes.

Agent

You will be offered an option to buy extra insurance online. Alternatively, again if you wish you can buy extra at the desk. The insurance offered online is likely to be more comprehensive and cheaper.

Agent

Basic insurance is included in the rate. You can find information under IMPORTANT INFORMATION next to each car photo, then choose the tab INSURANCE.